SHIPPING POLICY

Last Updated: 11 June 2026

At Little Joy Co, we are committed to delivering your order as quickly and safely as possible.

1. Shipping Provider

We currently ship all orders within South Africa using Aramex Store to Door.

Once your order has been dispatched, you will receive a tracking number (where applicable) to monitor the progress of your delivery.

2. Processing Times

Orders are processed within 1–3 business days after payment has been successfully received and verified.

Orders are not processed, dispatched, or delivered on weekends or public holidays.

During promotional periods, holidays, or high-order volumes, processing times may be slightly extended.

3. Delivery Timeframes

Estimated delivery time is 8–11 business days from the date your order is dispatched.

Please note that these delivery timeframes are estimates only and are not guaranteed.

Delivery times may vary depending on:

• your location;

• courier operational capacity;

• adverse weather conditions;

• public holidays;

• strikes, civil unrest, or other events beyond our reasonable control.

4. Delivery Delays

While Little Joy Co will make every reasonable effort to ensure that your order is delivered within the estimated timeframe, we shall not be held liable for delays caused by Aramex Store to Door or circumstances beyond our reasonable control.

Such circumstances may include, but are not limited to:

• courier network disruptions;

• extreme weather events;

• industrial action;

• acts of God;

• governmental restrictions; or

• inaccurate delivery information provided by the customer.

Nothing in this clause limits any rights afforded to consumers under applicable South African law.

5. Incorrect Delivery Information

Customers are responsible for ensuring that all delivery information provided at checkout is complete and accurate.

Little Joy Co shall not be liable for delays, failed deliveries, or additional costs arising from incorrect or incomplete delivery details supplied by the customer.

Where an order is returned to us due to incorrect delivery information, the customer may be required to pay the applicable re-delivery costs before the order is resent.

6. Order Tracking

Once your order has been dispatched, tracking information will be sent to the contact details provided during checkout.

It is the customer's responsibility to monitor the shipment and make themselves available to receive the delivery where required.

7. Delivery Acceptance

Risk in the goods passes to the customer upon delivery to the delivery address provided during checkout.

Customers are encouraged to inspect their order upon receipt.

Any claims relating to damaged, incorrect, or incomplete orders should be reported to Little Joy Co within 48 hours of delivery by contacting us at:

Email: [Insert Email Address]

Supporting photographs may be requested to assist in resolving the matter promptly.

8. Delivery Areas

Little Joy Co currently delivers within South Africa only.

We reserve the right to decline orders to certain locations where delivery services are unavailable or impractical.

9. Shipping Fees

Applicable shipping fees will be displayed at checkout prior to the completion of your purchase.

Little Joy Co reserves the right to amend shipping charges at any time; however, the shipping fee applicable to your order will be the fee displayed at the time of purchase.

10. Consumer Rights

Nothing contained in this Shipping Policy is intended to limit or exclude any rights that consumers may have under applicable South African legislation, including the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002.